Welcome to SailMatch. These Terms of Service govern your access to and use of the SailMatch platform, including our website, services, and applications. By accessing or using SailMatch, you agree to be bound by these terms.
By creating an account, submitting a quote request, or otherwise using the SailMatch platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
If you are using SailMatch on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms.
SailMatch is a marketplace platform that connects cruise travelers ("Travelers") with licensed travel agents ("Agents"). Our platform enables Travelers to submit cruise quote requests and receive competing offers from verified travel agents.
SailMatch does not directly sell cruise vacations, provide travel agent services, or act as a travel agency. We facilitate connections between Customers and Agents and provide tools for comparing quotes.
To use certain features of SailMatch, you must create an account. You agree to:
SailMatch reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent or harmful activity.
As a Customer, you may submit quote requests describing your desired cruise vacation. By submitting a request, you understand that:
Quotes submitted by travel agents through SailMatch are confidential communications intended solely for the Customer who submitted the corresponding request. You agree not to:
This confidentiality protection exists to ensure agents can offer their most competitive pricing without risk of exposure. Violation of this provision may result in account suspension.
Travel agents must complete a verification process before accessing the platform. By registering as an Agent, you represent and warrant that:
Agents agree to comply with the rules, policies, and pricing guidelines of each cruise line when quoting and selling through SailMatch. This includes all policies related to advertised pricing, promotional terms, rebating, and traveler-facing communications. If SailMatch determines, at its sole discretion, that an Agent is knowingly violating cruise line policies, that Agent's account will be suspended immediately.
Agents are required to report bookings on the SailMatch platform promptly upon receiving a deposit from the Customer. Booking details must be kept current — including any changes to pricing, cabin assignments, or cancellations — through the sail date. SailMatch reserves the right to request supporting documentation (such as cruise line booking confirmations) for any reported booking.
The following may result in immediate suspension or permanent removal from the SailMatch platform:
SailMatch will make reasonable efforts to notify Agents before taking action, except where immediate suspension is warranted to protect Customers or platform integrity.
SailMatch is free for Customers. There is no charge to submit quote requests, receive quotes, or compare offers.
Agents may be subject to platform fees on completed bookings as outlined in the Agent Agreement. Fee structures and payment terms are provided during the agent onboarding process.
All financial transactions for cruise bookings occur directly between the Customer and the Agent. SailMatch does not process booking payments.
The SailMatch platform is provided for personal, non-commercial use by Customers seeking cruise quotes and for professional use by verified Agents responding to those requests. You agree not to:
Unauthorized individuals attempting to access restricted areas of the platform or engaging in prohibited data collection may be subject to account termination and legal action.
The SailMatch name, logo, website design, and all related content (including the organization, layout, and visual design of the platform) are owned by SailMatch and protected by applicable intellectual property laws. You may not use, reproduce, modify, or distribute any SailMatch intellectual property without prior written consent.
Content you submit to the platform (such as quote request details or agent profiles) remains yours, but you grant SailMatch a non-exclusive, worldwide, royalty-free license to use, display, and reproduce it as necessary to operate and promote the platform.
Feedback, reviews, and ratings you submit become the property of SailMatch. We may use this content on the platform, in marketing materials, or for quality improvement purposes. Reviews may be removed upon your written request.
THE SAILMATCH PLATFORM, INCLUDING ALL CONTENT, QUOTES, AGENT PROFILES, AND RELATED SERVICES, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. SAILMATCH EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND COMPLETENESS.
SailMatch does not warrant that the platform will be uninterrupted, error-free, or secure. We do not guarantee the accuracy of any quote, the quality of services provided by any Agent, the availability of any specific cruise or sailing, or the outcome of any transaction between a Customer and an Agent. SailMatch does not endorse, certify, or guarantee any Agent or cruise line featured on the platform.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SAILMATCH, ITS OWNERS, OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE PLATFORM, ANY QUOTES RECEIVED, ANY BOOKING MADE THROUGH THE PLATFORM, OR ANY DISPUTE BETWEEN CUSTOMERS AND AGENTS — WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF SAILMATCH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SailMatch's total liability to you for any claim arising from your use of the platform shall not exceed the amount of fees, if any, that you have paid to SailMatch in the twelve (12) months preceding the claim. Because some jurisdictions do not allow the exclusion or limitation of certain damages, some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless SailMatch, its owners, officers, employees, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
This indemnification obligation survives termination of your account and these Terms of Service.
You may close your account at any time through your account settings. SailMatch reserves the right to suspend or terminate your account if you violate these terms, with or without notice.
Upon termination, your right to use the platform ceases immediately. Sections relating to Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law survive termination of your account and these Terms.
These Terms and any disputes arising from your use of SailMatch shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.
Any dispute that cannot be resolved informally shall be submitted to binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Florida, and the arbitrator's decision shall be final and binding.
You agree that any claim or cause of action arising out of or related to your use of the platform or these Terms must be filed within one (1) year after the claim arose, or it shall be permanently barred.
We may update these Terms of Service from time to time. When we make significant changes, we will notify you by email or through a notice on the platform. Your continued use of SailMatch after changes take effect constitutes acceptance of the updated terms.
If you have questions about these Terms of Service, please reach out through our Contact page or email us at contact@sailmatch.com.
