01Overview

SailMatch is a cruise quote marketplace. We collect and process personal information to connect cruise travelers with licensed travel agents. We are committed to protecting your data and being transparent about our practices.

By using SailMatch, you consent to the data practices described in this policy. If you do not agree, please do not use the platform.

02Information We Collect

Information you provide

Account information: Name, email address, phone number, and password when you create an account
Profile information: For agents, this includes company name, IATA/CLIA numbers, years of experience, and cruise line specializations
Quote requests: Cruise preferences, travel dates, guest details, cabin preferences, and special requirements
Communications: Messages you send through our platform to agents or travelers

Information collected automatically

Usage data: Pages visited, features used, and actions taken on the platform
Device information: Browser type, operating system, and device identifiers
Log data: IP address, access times, and referring URLs

03How We Use Your Information

We use the information we collect to:

Operate and improve the SailMatch platform
Connect Customers with qualified travel agents
Process and display quote requests and agent responses
Facilitate messaging between Customers and Agents
Verify agent credentials and maintain platform quality
Send service-related notifications and updates
Analyze usage patterns to improve the user experience
Prevent fraud and enforce our Terms of Service

04Information Sharing

We share your information only in the following circumstances:

With Agents: When you submit a quote request, your cruise preferences (sailing details, cabin type, guest count) are shared with verified travel agents so they can provide quotes. Your personal contact information is not shared with Agents unless you choose to initiate contact
With Customers: Agent profile information (company name, experience, specializations, and performance ratings) is shared with Customers to help them evaluate quotes
Service providers: We use third-party services (such as Firebase for authentication and data storage) that process data on our behalf under contractual obligations to protect your information
Aggregate data: We may share aggregated, non-personally-identifiable information about platform usage, quote trends, and market activity with partners or third parties for analytical purposes
Legal requirements: We may disclose information when we believe in good faith that the law requires it, or to protect the rights, safety, or property of SailMatch, our users, or the public

We do not sell your personal information to third parties. We do not share your data with advertisers for targeted marketing purposes.

05Quote Anonymity & Customer Privacy

SailMatch is designed to let you compare quotes anonymously. When you submit a quote request:

Agents can see your cruise preferences and travel details, but cannot see your name, email, phone number, or any other identifying information
Your identity is only revealed when you voluntarily choose to contact a specific agent through the platform
Agents are prohibited from using any information obtained through SailMatch to contact you outside the platform without your explicit consent

In limited situations, additional information may be shared with agents:

Booking confirmation: When you accept a quote, your contact details are shared with the selected agent to facilitate the booking process
Feedback attribution: If you submit feedback referencing a specific agent or booking, we may share your contact information with that agent to help resolve any issues

06Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication protocols, and regular security reviews.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

07Cookies & Tracking

SailMatch uses cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our platform. These include:

Essential cookies: Required for authentication and core platform functionality
Preference cookies: Store your settings and preferences (such as "remember me")
Analytics cookies: Help us understand usage patterns, traffic sources, and improve the platform experience

You can control cookie settings through your browser preferences. Disabling essential cookies may prevent you from using certain features.

Do Not Track

Some browsers offer a "Do Not Track" (DNT) setting. SailMatch currently does not respond to DNT signals, as there is no industry-wide standard for how DNT should be interpreted. We will update this policy if a uniform standard is adopted.

08Third-Party Services

SailMatch relies on the following categories of third-party services to operate the platform:

Authentication & database: Google Firebase for secure sign-in, data storage, and hosting
Analytics: We may use analytics tools to understand how the platform is used. These services may collect non-personally-identifiable information such as pages viewed, session duration, and general geographic location
Communication: Email delivery services for account notifications, quote alerts, and platform updates

These providers process data on our behalf and are contractually obligated to use it only for the purposes we specify. We do not allow third parties to use cookies or tracking pixels on our platform for the purpose of serving targeted advertisements.

09Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate information through your account settings
Deletion: Request deletion of your account and associated data
Portability: Request your data in a structured, machine-readable format
Objection: Object to certain processing of your personal data
Opt-out: Unsubscribe from non-essential email communications at any time via your account settings or the unsubscribe link in any email

To exercise any of these rights, please contact us through our Contact page or email contact@sailmatch.com. We will respond to verified requests within 30 days.

10California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

Right to know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purpose for collecting it, and the categories of third parties with whom we share it
Right to delete: You may request deletion of your personal information, subject to certain legal exceptions
Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights
No sale of personal information: SailMatch does not sell personal information as defined under the CCPA

To submit a CCPA request, email contact@sailmatch.com with the subject line "CCPA Request." We may need to verify your identity before processing your request.

11Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

Quote request data and messaging history may be retained in anonymized form for analytics purposes.

12Children's Privacy

SailMatch is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it promptly.

13External Links

The SailMatch platform may contain links to third-party websites, including cruise line sites, agent websites, and partner services. We are not responsible for the privacy practices or content of these external sites. When you leave SailMatch, this Privacy Policy no longer applies — we encourage you to review the privacy policies of any site you visit.

14Policy Changes

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or through a prominent notice on the platform. The "last updated" date at the top of this page reflects the most recent revision.

15Contact

If you have questions about this Privacy Policy or our data practices, please reach out through our Contact page or email us at contact@sailmatch.com.